General Questions
Q) What payment options does JE Images support?
- Currently we support Paypal, Venmo, and Cash. Please reach out to me if you have any questions. I can send you an simple link to make payment.
- To make a payment through PayPal without opening an account yourself, you'll have to have the recipient send you an invoice or money request. This means you'll receive an email with either a detailed invoice — usually if you're paying a business — or a simple note explaining what the money is needed for.
Q) Do you deliver every image you shoot?
- No. I eliminate photos for many reasons such as poor expressions, focus being off, duplicate photos. Overall, it’s so I can offer the best quality. Some examples of why I might not choose a photo also include when I am looking for a specific candid shot. Sometimes those photos can come off awkward or unflattering; thus, I look for the best photos taken and offer those. So, I might take extra pictures to make sure I get exactly what we’re looking for.
Q) Does your studio provide videography services?
- Not currently.
Q) Does your studio offer aerial / drone services?
- Not currently.
Q) Have you shot at the place I would like my photography done at?
- There may be a chance where it is my first time at the specific location desired. If this is the case, I will show up early to scout out the location to ensure I know all the go-tos for the perfect photos.
Q) What kind of photography services do you offer?
- Currently we are offering sessions but not limited to: studio headshots, individual portraits, family portraits, special moments sessions such as 1st year baby sessions, maternity, Dirty 30, prom, graduation, and more.
Q) Do you have a studio?
- Currently I do not have my personal studio, however I do have a studio in which I can use. I offer this service in Omaha and surrounding areas and in the Lincoln area. To add, I also offer photography sessions outside. A few of my favorites are the Old Town Market, Gene Leahy Mall, Chalco Lake, Schramm Park, and more.
Q) I have no idea how to dress for the occasion. Can you help me with this issue?
- Absolutely. Due to working in the field of photography and all the education I have had plenty of experience in color coordinating and giving advice for multiple people in photo sessions or individual photography.
Q) Why can’t I have my photos without post-production / touch up?
- I use RAW files on my camera which come back with dull coloring. This is a special format that allows me to have the most color enhancement capability. This allows me to have my own signature on my photography and allows for a personalized experience.
Q) What is included in my session as far as editing?
1. Included with Session Payment:
a. Basic Editing- Color Correction, cropping, and simple edits for blemishes and bruises.
2. By Request:
a. Advanced Postproduction and Custom Postproduction can be requested after delivery, and I will need to schedule it into my calendar.
i. Because of this it could take 2-4 weeks to complete and will cost $25.00-$35.00 an hour.
1. Situations you might ask me to edit could include but not limited to:
2. Fly Away Hair
3. Sagging Skin
4. Thinner or Larger Body Areas
5. Luminous Skin- Tone and/or texture of skin
6. Delete an Object
7. Etc.
Q) Do I have permission to edit the photos Jackie McDonald Photography or JE Images produced?
1. Please do not edit my photos, Jackie McDonald Photography or JE Images have full rights to them only and will not give consent to edit any photos taken and delivered.
Q) What is the difference between advanced and custom post- production / touch-up?
- Advanced post-production includes touch-ups such as removal of blemishes, discolored skin tones, removal of some fly- away hair, correcting teeth color, etc.
- Custom post-production is anything that is extensive Photoshop. This could include changing the size or other objects in the scene as well as adding or taking away objects. I charge an hourly rate for custom post-production; some projects will take longer than others. I can send a quote to you if requested.
Q) What fees are included in my billing
1. The typical fees included in your payment but are not limited to:
a. Sales Tax (amount is pending on location of delivery)
b. Admin Fee $25.00 (after you make your initial payment this is non-refundable)
c. Gear Fee $25.00 (non-refundable after photo-shoot is completed)
d. Tech Fee $5.00 (non-refundable after initial editing)
e. Delivery Fee $6.00 (non-refundable after delivery of photos)
Image Downloading Questions and Legal Questions
Q) What rights do I have to digital prints?
- You have the right to reprint images whenever you want or post your purchased images. However, you may not sell for profit or publish your items without the written consent of Jackie McDonald Photography. If you share, please tag the business name, Jackie McDonald Photography as to show who created the photos.
Q) What if I lose my digital prints and need them replaced?
- My post-production site will have your photographs for up to six months after the gallery is originally provided to you. After that Jackie McDonald Photography may not be able to reproduce the files. However please ask if there is a set saved for back-up.
Q) Do you keep the photos taken during our shoot after you provide the final results?
- I do try to. The reason why I do keep them on file is for special instances like I am asked to reproduce the package I provided to you.
Q) What is your Mission for your Photography Business?
1. My Mission as a photographer is to capture stories and capture moments in time that will last forever. I do this by providing an enjoyable atmosphere, prepping for my sessions, asking you questions, and talking to you. My utmost goal is that you treasure the results of my services for years to come.
Q) What makes you stand out from the rest of the photographers?
- What makes me stand out is my keen eye for detail. For example, do you have a watch on, is your necklace straight, is your hair needing to be positioned a different way, and then the next important part is the environment. I add a little bit of lighting into the mix and boom, a beautiful photo and memory is created. The other thing that stands me out is communication. I work 110% to make sure you are happy and knowledgeable on what to expect so you are never questioning if you can trust me.
At the end of the day this is all the technical stuff and your situation might call to have things handled differently. If I do need to make a change it will and should be documented via email correspondence and acknowledged by both parties before any changes will occur if our agreement differs from this page.